eCommerce Fulfilment

Dawleys provides a flexible end-to-end solution tailored to your business needs which handles the warehousing, pick, pack and despatch of orders and returns handling. We can even handle all your customer services from our onsite team of specialists. We can take the hassle out of your warehousing and logistics, and our range of eCommerce fulfilment services combined with our Customer Service options take your pain points away, freeing you up to do what you do best.

Why Use eCommerce fulfilment?

Our eCommerce fulfilment services offer your business a flexible end-to-end solution for your business’s needs, meaning you needn’t invest in warehousing, and the shipping and packaging are taken care of.

Leading eCommerce order fulfilment services

With over 30 years of experience in managing inventory and processing order fulfilment services for our customers, we have the expertise and knowledge to provide all the outsourced solutions you need. Our stock and warehouse system integrates with a range of eCommerce platforms and seamlessly handles your order processing, stock management and pick, pack and despatch procedures for you. We work with Shopify, WooCommerce and Magneto amongst others.

Our pick, pack and despatch service can streamline your eCommerce operations by managing the process for you. Our service involves selecting individual items for each order, ensuring accurate and efficient order fulfilment, assembling packaging for specific products to ensure they are well presented and protected and if required personalised despatch notes for a customised touch.

We have a specialist returns handling department to complete the order fulfilment services including the inspection, restocking and processing of returned items as needed.

Our order management system integrates with all major couriers enabling you to optimise your order fulfilment by one or a range of couriers. Whether this is UK or International, our integration enables us to produce the relevant customs documentation as needed. We work with DPD, FedEx, Parcelforce Worldwide, Royal Mail, DHL and Evri.

Dawleys' eCommerce fulfilment centre enhances order processing through advanced integrations and versatile handling. Our order fulfilment service includes website API integration, allowing seamless synchronisation between our clients’ eCommerce platforms and our warehouse order management system, ensuring real-time inventory management. We are experts at managing both B2B and B2C orders, demonstrating flexibility and capability to cater to diverse market needs, from individual consumers to large business clients.

We offer comprehensive stock management through a blend of security and technology.Our secure warehousing ensures the safe storage of products, including both retail and promotional items and our online stock system provides clients with easy access to inventory information and reporting, enhancing transparency and control. This system supports real-time stock management, allowing for instant updates and accurate tracking of inventory levels.Additionally, regular stock checks are conducted to maintain accuracy and identify any discrepancies. This robust approach to stock management ensures both retail and promotional items are well-maintained, accounted for and readily available for order fulfilment.

Dawleys ensures quality assurance through a comprehensive approach underpinned by certification and technology. Our dedicated account management team provides personalised support and oversight, ensuring our client’s order fulfilment needs are consistently met. Self-serve reporting enables clients to access and analyse their data independently, fostering transparency and control. Adherence to ISO9001 standards for Quality Management reflects our commitment to maintaining high operational levels, and our management processes are fine-tuned for efficiency and effectiveness. Our commitment to quality extends to data management, as evidenced by our compliance with ISO27001, ensuring the highest levels of data security and handling practices.

Our specialist teams can integrate with the order system, or your own CRM system, to handle all your customer service omni-channel enquiries.  Representing some of the UK and Europe's biggest e-retailers we offer a complete range of eCommerce tailored services.

Fully accredited

At Dawleys, we realise our clients put a lot of trust in us. As such, we are committed to ethical business practices and security and we carry all the relevant certifications to give you peace of mind that we have the expertise.

Our order fulfilment process is simple

01

We integrate

The first step is to integrate our system with your eCommerce platform to allow seamless communication between your website and our inventory management system ensuring real-time updates and order processing.

02

We store

After integrating, we take over the storage of your products in our secure warehousing facilities including managing the inventory, and ensuring products are safely stored and easily accessed for order fulfilment.

03

We pick and pack

When an order is placed our team efficiently picks the correct items from the inventory, expertly packing them for secure and safe shipment. We ensure accuracy and customer satisfaction in all of our eCommerce fulfilment services.

04

We ship

The final step is shipping the order to the customer, and we select the most suitable shipping method based on the client’s preferences and order requirements. We manage the logistics of getting the order from our warehouse to the customer’s doorstep.

Dawleys have helped many businesses with their fulfilment needs

As one of the top eCommerce fulfilment centres in the UK, we have helped many significant companies and big-named brands with their order fulfilment service needs. See what our customers have to say about us.

We offer a full range of support services

Dawleys is proud to offer a full range of support services for businesses from eCommerce Fulfilment and Data Management to taking care of your Customer Service calls.

Contact Centre

Our professional team can handle all of your customer service contacts via phone, email, web chat and more to save you time, money and hassle

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Data Management

Our team provide end-to-end data solutions to manage, protect and analyse your company data, giving you hassle-free secure access and online analytics  

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Latest news

We are keen to keep customers updated with our most recent events and activities as well as offering useful advice and more.

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