A modern, dynamic inbound and outbound call centre facility manned by highly professional telesales and customer service professionals, ready to support your business.
Our contact centre receives over 10,000 calls per month. With state-of- the-art technology and our experienced team, we have the ability to handle the inbound customer contact needs of even the largest brands.
Following a full debrief, a dedicated account manager will ensure our contact centre understands your campaign requirements and any customer making inbound contact will be fully supported. In short, we can provide you with a white labelled outsourced team that represents your brand and deals with customer enquiries on your behalf.Read More
Dawleys makes over 500,000 outbound calls a year to generate sales enquiries, carry out data list cleansing, book sales appointments, conduct surveys and a variety of other projects. We take great care to stringently follow data use and management regulations, including conducting TPS and CTPS checks.
Whatever your requirements, a Dawleys account manager will take time to understand your needs and create a solution that is best able to deliver the results you need.
Our contact centre has the ability to process orders and payments on behalf of your customers, whether made via online forms, postal returns, fax, texts or email. Payments can be taken by credit card, debit card, cheque, cash, postal orders and CAF (Charities Aid Foundation) Vouchers. We can also set up direct debit instructions.
Dawleys offer a PCI compliant service and handle credit card payments in a secure environment using web-based virtual terminals accessed via a dedicated, isolated secure network.
Dawleys has been providing fully managed outsourced customer service solutions to household brands for many years. And our white labelled solutions can adapt to the needs and service standards of your brand, no matter how stringent.
Our outsourced customer service experience extends to insurance, product registrations, membership card management, and order processing on behalf of charities and other organisations. A dedicated team will be fully briefed on your requirements and how to support your customers when they make contact.
A call centre provides your business with the opportunity to communicate with your customers, both via outbound dialling and inbound call handling without you having to invest in training call centre agents, specialist call centre software, hardware and office space.
Our outbound call centre provides you with experienced and trained agents that can work on your behalf, representing your company ethos and brand in a professional and monitored way. Dawleys have outbound solutions that can generate sales leads, cleanse your database, support your marketing & promotions, carry out surveys and engage prospects to become customers. Working closely with you, our account managers can help create bespoke outbound call campaigns to deliver results.
It is equally important for your customers and potential customers to be able to get in touch with you, and providing great customer service helps keep them from moving to your competitors. Our specialist inbound team can handle customer service enquires, book sales appointments, take orders, securely process payments, operate your Helpdesk and professionally represent your brand You can be sure that our agents are fully briefed and monitored to act as part of your own team.
We offer a wide range of inbound and outbound services that
Outsourcing your contact centre to Dawleys provides you with a white-labelled customer contact solution. We can quickly and efficiently provide a fully tailored solution to promote and represent your brand and its ethos. Our outbound and inbound call centre packages help you to benefit from the extensive knowledge and experience of our team. We combine the latest technology with our personalised solutions to ensure we deliver exactly what you need from our state of the art new call centre facility. Our services enable you to focus on your core business.