Contact Centre

White labelled customer contact for your business

A modern, dynamic inbound and outbound call centre facility manned by highly professional telesales and customer service professionals, ready to support your business.

Inbound Call Centre
Outbound Call Centre
Payment & Order Processing
Outsourced Customer Services

What is a call centre?

A call centre provides your business with the opportunity to communicate with your customers, both via outbound dialling and inbound call handling without you having to invest in training call centre agents, specialist call centre software, hardware and office space.

What is an outbound call centre?

Our outbound call centre provides you with experienced and trained agents that can work on your behalf, representing your company ethos and brand in a professional and monitored way. Dawleys have outbound solutions that can generate sales leads, cleanse your database, support your marketing & promotions, carry out surveys and engage prospects to become customers. Working closely with you, our account managers can help create bespoke outbound call campaigns to deliver results.

What is an inbound call centre?

It is equally important for your customers and potential customers to be able to get in touch with you, and providing great customer service helps keep them from moving to your competitors. Our specialist inbound team can handle customer service enquires, book sales appointments, take orders, securely process payments, operate your Helpdesk and professionally represent your brand You can be sure that our agents are fully briefed and monitored to act as part of your own team.

What can Dawleys provide?

We offer a wide range of inbound and outbound services that

Outbound Services:


Why outsource to Dawleys?

Outsourcing your contact centre to Dawleys provides you with a white-labelled customer contact solution. We can quickly and efficiently provide a fully tailored solution to promote and represent your brand and its ethos. Our outbound and inbound call centre packages help you to benefit from the extensive knowledge and experience of our team. We combine the latest technology with our personalised solutions to ensure we deliver exactly what you need from our state of the art new call centre facility. Our services enable you to focus on your core business.

To find out more about how Dawleys can help you save money and time download our free end to end solutions leaflets. For further information contact us on or complete our Contact Us form