Outsourced Customer Services

Dawleys acts as an outsourced customer service partner for many organisations, both large and small. Our services can be fully white-labelled meaning that all customer correspondence and communications are in the name of your company.

Whether you need to outsource the customer service aspects of running your loyalty card or membership scheme, your insurance program or order processing and payment, we can help.

Dawleys can handle enquiries via the telephone, post, fax, web-form and email, all in the name of your organisation and to your exacting service standards.

Fully trained agents

Having taken the time to understand the challenge you are facing, we’ll develop a solution that meets your needs. Our customer service agents will be fully briefed and trained to respond to your customers’ queries in an appropriate way, and they’ll represent your brand in a professional and friendly manner.

Our robust reporting procedures will mean that you are fully up-to-speed with the activity we are handling for you at any given time.

Handling data responsibly

Data is often key to outsourced customer service projects. Dawleys is ISO27001 accredited and comply fully with the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2004.

Quality management

Our ISO9001 accreditation ensures we use a client-focussed Quality Management System. As part of this, we have strict procedures that govern how we interact with your customers and the way we manage your account.

 

Dawleys has been acting as outsourced customer service agents for blue-chip brands over the last 15 years, handling thousands of call a week

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