3PL eCommerce Fulfilment Services
Growing brands need
fulfilment that scales
Protect your customer experience with fulfilment shaped around your business
Dispatching 12+ million items every year
Dawleys has helped global eCommerce brands with seamless order fulfilment from strategically located UK facilities. Offering worldwide reach, proven processes, dedicated account management, reliable systems for multiple markets. See what our contented clients say about our fulfilment services.
Trusted by
Growing Brands
World-Class
NPS Score
Scalable
UK Support
Seamless fulfilment designed around your business
As your business grows, fulfilment becomes more complex. Whether you’re shipping hundreds of orders a month or preparing for your busiest trading period, you need a fulfilment partner that can grow with you.
Dawleys connects your eCommerce platform, orders, stock and customer service into one efficient operation, giving you complete visibility while protecting your customer experience.
From day-to-day fulfilment to product launches and seasonal peaks, our experienced team delivers the speed, accuracy and flexibility you need, leaving you free to focus on your customers and growing your business.
eCommerce Pick and Pack
From the moment your stock arrives at our warehouse, we handle it with care and precision. Our Warehouse Management System (WMS) integrates seamlessly with your eCommerce platform, providing accurate stock control, inventory accuracy and efficient order processing throughout the fulfilment process, from goods in to dispatch.
Our pick and pack services are tailored to your exact requirements, combining expert warehousing and distribution with high order accuracy. Every order is professionally prepared to protect your brand, delight your customers and keep your fulfilment operation running efficiently.
Kitting and Collation
From fundraising and welcome packs to product trials and promotional campaigns, we assemble, pack and despatch every project to your exact brief.
Our experienced team ensures every component is accurate, complete and beautifully presented, so your campaign lands exactly as intended.
Returns Handling
A great customer experience doesn’t end at the checkout. An efficient returns process with strong inventory management systems builds trust and protects your brand.
Managing every return quickly and accurately, inspecting, repackaging or restocking items as required, ensures your customers enjoy a smooth, stress free returns management experience every time they shop with you.
Point of Sale Fulfilment
Delivering your promotional materials on time and in perfect condition keeps every campaign running smoothly.
Managing every despatch with accuracy and care ensures your POS materials, from displays, leaflets and merchandise to other promotional items, arrive exactly as planned and ready to make an impact.
Mailing Services
Sometimes only a personalised letter will do. It’s more likely to be opened than an email and can be a vital part of your customer communication.
Specialising in machinable fulfilment, we enclose and personalise C4 and C5 mailings with precision – ensuring your campaigns reach the right people, at the right time, every time.
Platform integration
Our warehouse management system integrates seamlessly with third party logistics systems like major eCommerce platforms and courier systems providing you with live stock visibility and order updates. Our data management services help ensure smooth integrations.
Trusted standards
that protect your brand
Our FEFO (First Expired First Out) processes, batch tracking and expiry date management help ensure products are handled correctly throughout their lifecycle. This protects product quality, supports regulatory compliance and enables fast, accurate product recall when needed.
Responsible fulfilment
for a greener future
Our recycled packaging options, including the reuse of more than 6.2 tonnes of cardboard each year for packaging infill, combined with our zero-to-landfill approach and ISO 14001 accreditation, support brands committed to genuine environmental responsibility. More on our Green Credentials
ISO 14001: Environmental Management helps Dawleys manage waste, reduce our carbon footprint and environmental impact.
ISO 27001: Information Security Management provides policies and procedures needed by Dawleys to protect information and includes all the risk controls (legal, physical and technical) necessary for a robust IT security management system.
ISO 9001: Quality Management provides Dawleys with a system, driven by customer needs, of continual assessment and service improvement. It provides our clients with the assurance that they will consistently receive a quality service.
Our Process – A partnership
that starts by understanding your business
We’re more than a fulfilment provider. We become part of your business, working within your systems, representing your brand and treating your customers like our own. Together, we deliver seamless, exceptional customer service that feels like you – because it is you, powered by us.
“When we pack an order, we know it’s more than a box, it’s a promise. Every detail matters, because we want your customers to feel excited and valued the moment they open it.”
Josh Jones, Warehouse Team Leader, Dawleys
Feedback on our Fulfilment services
Listen to feedback from our clients sharing their experiences
Case Study: Improved Fulfilment Speed
Dawleys streamlined fulfilment for Breast Cancer Now delivering 100% stock in accuracy, 99% pick and pack accuracy, and same day dispatch for B2C orders before 1pm. Read the full case study
Insights on delivering
exceptional fulfilment
Dive into articles on our fulfilment and customer service solutions
Fulfilment Outsourcing FAQs
What are the benefits of outsourcing fulfilment to Dawleys?
Outsourcing fulfilment to Dawleys reduces overhead costs, eliminates the need for you to invest in warehousing and ensures quick, reliable delivery. Our expertise allows you to scale your business without worrying about logistics. We handle everything from day-to-day orders to those promotional and seasonal peaks, so you can focus on what matters most; growing your brand.
How does Dawleys’ eCommerce fulfilment service work?
Dawleys’ ecommerce fulfilment services include comprehensive order processing, handling every step of the fulfilment process from receiving your inventory, seamlessly integrating with your online shop, to packing and dispatching orders directly to your customers. Our streamlined systems ensure accuracy, speed and flexibility, offering a tailored approach that meets your business needs.
Is fulfilment right for my business – even if I don’t sell online?
Absolutely. Fulfilment isn’t just for eCommerce. If you store, pick, pack, or send products or materials – whether to customers, stores, reps or supporters – we can help. From marketing materials and retail packs to membership mailings, we act as an extension of your team.
We also support online sellers with tailored fulfilment solutions designed to help you offer efficient shipping and delivery services.
Can Dawleys handle returns and exchanges?
Absolutely. Dawleys offers seamless returns and exchange management as part of our fulfilment service. We ensure your customers experience hassle free returns, which is essential for customer satisfaction and maintaining a positive brand reputation.
Does Dawleys offer subscription fulfilment services?
Yes, Dawleys specialises in subscription fulfilment services, handling the packing, shipping and management of subscription box deliveries. We ensure your subscribers receive their products on time, every time, with a reliable, scalable solution that grows with your business. Whether you offer monthly, quarterly, or custom subscription plans, Dawleys provides a seamless fulfilment experience to enhance customer satisfaction and retention.
Can Dawleys manage multiple fulfilment streams for one brand?
Yes – we’re set up to handle multiple fulfilment needs under one roof. That means we can manage your eCommerce orders, subscription boxes, POS materials, kitting projects and even direct mail – all in one joined-up service. You’ll get one point of contact, one system to work with and full visibility across all your activity.
How does Dawleys maintain accuracy and quality at scale?
We combine hands-on care with smart tech. Every order is tracked through our integrated systems and checked by trained fulfilment teams who follow your brand’s specific needs. Dawleys maintains high order accuracy with these integrated systems and skilled teams, ensuring minimal errors and consistent service levels. Whether you’re sending 50 parcels or 5,000, we make sure what goes out is right – first time, every time.
How do fulfilment services work for businesses?
Fulfilment services are a fully outsourced solution that manages the storage, packing, dispatch, and return of customer orders on behalf of a business. These services often include comprehensive courier services to efficiently manage shipping and delivery processes. For businesses, this means sending stock to a specialist fulfilment provider such as Dawleys, where products are securely stored and recorded into inventory systems.
What does 3PL mean?
Fulfilment services are third-party logistics (3PL) solutions that handle the entire or partial process of getting products from a warehouse to a customer after an online sale. When a customer places an order through an online store or marketplace, the order is automatically received by the fulfilment centre, picked from stock, packed to specification, and dispatched using UK carrier networks for delivery worldwide.
Are there different types of fulfilment services?
There are several major types of fulfilment services: In-House (Self-Fulfilment), Third-Party Logistics (3PL), Dropshipping, Hybrid Fulfilment, and Fourth-Party Logistics (4PL). In-House (Self-Fulfilment) is best suited for startups with low order volume or brands needing high-touch customisation. Third-Party Logistics (3PL) is ideal for growing e-commerce businesses that are scaling up or require faster shipping.
What is dropshipping?
Dropshipping allows businesses to sell products without holding inventory, as the manufacturer or supplier ships directly to the customer. Hybrid Fulfilment combines elements of self-fulfilment and third-party services, while Fourth-Party Logistics (4PL) providers manage the entire supply chain, coordinating multiple logistics partners for maximum efficiency.
What is ‘goods in’?
Goods-in is where inbound stock is checked, logged, and quality-controlled on arrival.
What are ‘pick and pack’ services?
Orders are then picked and packed accurately using barcode-driven processes, with branded or bespoke packaging options available.
How is storage managed?
Inventory is securely stored using organised, trackable locations that support fast retrieval and real-time stock visibility.
How are dispatch and returns organised?
Once dispatched, parcels are inducted directly into carrier networks for rapid delivery. We also manage returns efficiently, inspecting goods, updating stock levels, and enabling fast restocking or customer refunds where required.
What is carrier management?
Carrier management is a vital component of the order fulfilment process, directly influencing both delivery performance and customer satisfaction for eCommerce businesses. At Dawleys, we recognise that fast, reliable delivery is essential to a positive customer experience and the ongoing success of your brand.
Our experienced team works closely with you to understand your business needs, integrating seamlessly with major eCommerce platforms and popular sales channels. This ensures that every order – whether a single direct-to-consumer parcel or a bulk order – moves smoothly from pick and pack to final delivery.
Our advanced warehouse management system provides real-time courier tracking, inventory management, and actionable insights, giving you full visibility and control over your stock levels, order status, and delivery performance.