Solving Apidura’s scalability restrictions

Client Problem

Apidura’s rapid business growth meant that they were experiencing operational issues hindering their ability to scale their business, efficiently manage orders and still deliver exceptional customer service.

As a result, Apidura needed to find a new fulfilment partner capable of supporting their expanding needs and improving their order fulfilment processes.

“We’ve been working together for over four years now, and they’re always willing to go above and beyond. Communication is easy, and the account management is top-notch.”

How Dawleys Helped

At Dawleys, we understood that Apidura needed more than just a fulfilment partner; they needed a team that could integrate seamlessly with their business.

We stepped in with a complete solution that took care of everything, from warehousing and stock management to processing returns through Apidura’s own system. We also streamlined bulk fulfilment to retailers across the UK and internationally.

Our Approach

We reviewed their processes and identified areas that could be improved upon and collaborated to tailor a solution.

This partnership has enabled accurate stock levels, smoother order processing and a better experience for Apidura’s customers.

Systems Integration

We worked closely with Apidura to ensure their website would connect with our stock system. This meant sharing API details, fine-tuning settings and running multiple rounds of testing until everything worked smoothly.

Courier Collaboration

As Apidura ships internationally, we integrated multiple carriers into the fulfilment system to support efficient global distribution.

Customs documentation is handled as part of the process, reducing the risk of border delays or failed deliveries.

Managing Stock

We took over end-to-end stock management to ensure complete visibility and control.

From maintaining accurate stock lists to arranging inbound deliveries, everything is managed through our warehouse.

Adapting to Change

Brexit threw a curveball, with Apidura needing to set up a fulfilment centre in France to handle EU orders.

This gave us the chance to focus on perfecting UK and international operations as well as taking on the handling of the returns process.

“Dawleys are a super-efficient warehouse and fulfilment partner, offering great value...”

Results

Since partnering with us, Apidura’s fulfilment processes have become more efficient. We’ve scaled alongside their growth, always hitting and exceeding key performance indicators. Trade order times sped up and overall operations became more streamlined.

Here’s what we achieved:

• Stock In: 99% accuracy
• B2C Orders: Same-day dispatch (by 1 PM)
• B2B Orders: Shipped within 48 Hrs

In Summary

Dawleys has become more than just a fulfilment partner for Apidura; we’re an extension of their team. As they continue to grow, we’re right there with them, helping them scale and meet their goals in a competitive market.