Supporting Fundraising For The Little Princess Trust

Client Problem

As The Little Princess Trust grew, so did the amount of time its team and volunteers were spending preparing and sending packs.

The charity approached Dawleys to explore support across Wig Care packs, fundraising packs and its online shop. The immediate priority became Wig Care packs because of the growing volumes and the amount of stock required to support them.

Freeing Up Resources

Preparing Wig Care packs in-house was taking valuable time away from the charity’s team.

LPT wanted a solution that could take responsibility for storing the stock, preparing the packs and getting them out reliably, while also creating the opportunity to order items in larger volumes and reduce production costs over time.

How Dawleys Helped

Dawleys created a bespoke fulfilment operation for the Wig Care packs, supported by a specialist team trained to prepare each pack to the required standard.

Our role covered warehousing, stock management and fulfilment, giving LPT one place to manage the physical operation behind the packs.

From Stock to Dispatch

The setup was designed to make ordering and fulfilment straightforward.

Stock was transported to Dawleys, received and booked into the warehouse, then a bespoke bundle was created within the stock system so LPT could order complete packs more easily.

Ready In Weeks

The operation was set up in November 2020 and was fully running within a matter of weeks.

LPT quickly saw a more streamlined process, with same-day despatch supporting a reliable flow of packs out to recipients.

Keeping Packs Moving

Once the operation moved to Dawleys, Wig Care packs could be prepared and dispatched without the pressure on internal resources that had been experienced previously.

The focus was simple: keep stock organised, prepare each pack carefully and make sure orders continued moving efficiently.

Results

The partnership has helped The Little Princess Trust move time-consuming fulfilment activity away from its internal team while maintaining a reliable service.

• Wig Care packs prepared and sent efficiently
• Same-day despatch for orders received before the agreed cut-off
• 95% stock receipt/book-in within 24 hours
• Additional fundraising-pack fulfilment added as the charity grew

More Time for What Matters

For LPT, outsourcing fulfilment was not simply about moving boxes.

It was about reducing the time, storage and day-to-day effort involved in preparing packs internally, so staff and volunteers could focus more of their attention on the charity’s wider work.

Summary

Dawleys helped The Little Princess Trust create a dedicated fulfilment operation for its Wig Care packs, taking responsibility for stock, pack preparation and despatch.

What began with one important area of fulfilment later expanded to include fundraising packs, giving LPT additional operational support as the charity continued to grow.