Case Study

E-Commerce and Fulfilment

How Dawleys help Breast Cancer Care manage the distribution of the charity’s publications and online shop items

Publications

Breast Cancer Care publications produce 100s of award winning publications and other information resources for health professionals and people affected by breast cancer, all of which needs to be warehoused, processed and distributed.

Online Shop

Breast Cancer Care sell thousands of items of merchandise through their own online shop, where 100% of the proceeds go to Breast Cancer Care. The customer order's need to be picked, packed and distributed on a daily basis.

Helping Breast Cancer Care manage and fulfil online orders

Warhousing & Stock

  • Secure warehousing
  • Online stock system
  • Stock management
  • Real-time access to reporting
  • E-commerce website integration

Payment Processing

  • PCI compliant payment processing
  • Credit/Debit card payments
  • Checques/CAF payments
  • Banking
  • Reconciliation reporting

Fulfilment

  • Dedicated fulfilment centre
  • Individual order pick & pack
  • Bulk order pick & pack
  • Returns handling
  • Optimised courier solution

Storing and managing thousands of stock items

Customer Communication

Dawleys provide communications tailored to the needs to Breast Cancer Care and their customers

  • Personalised thank you letter and dispatch note with each order
  • Daily emails to customers confirming dispatch of order
  • Dedicated order helpline