Case Study

Outbound Call Centre Services*

How Dawleys can help you to run a successful outbound telesales campaign

*This case study is based on a live project but due to commercial sensitivity we are unable to provide client specifics

Our simple, but effective, outbound telesales project stages:

Receive a list of luke warm or cold business prospects
Screen data to remove prospects who do not wish to be contacted
Set up campaign and make calls
Verify prospect's details
Update prospect's details
Ascertain if prospect is interested in specific products and services
Convert to a warm sales lead

How we work with you

Your data is securely held in our ISO27001 Information Security accredited data centre
We’ll agree your requirements, and discuss how to obtain the information you need from your prospects.
Our agents will call on behalf of your company. We take the time to understand your values and how you want to be represented.

We'll send you a bespoke configured data file to ensure compatibility with your systems.
All data will be exchanged securely using your secure data transfer processes or our easy to use secure file transfer system.
You will be sent regular progress reports of your campaign, including an end of campaign summary along with your data.

Data Hygiene

Whether you are marketing to large or small companies, you must screen your data against both CTPS and TPS.

Dawleys provides TPS and CTPS screening services to ensure you remain compliant with current data legislation.

TELEPHONE PREFERENCE SERVICE (TPS) is a central opt out register whereby individuals can register their wish not to receive unsolicited sales and marketing telephone calls.

CORPORATE TELEPHONE PREFERENCE SERVICE (CTPS) is the central opt out register whereby corporate subscribers can register their wish not to receive unsolicited sales and marketing telephone calls. Companies must renew their registration of the CTPS each year.

Statistics that speak for themselves

Over 500,000 outbound calls made each year
Over 10,000 inbound calls handled per month
Over 85 combined years of call handling experience within our call centre team