Contact Centre

Tailored inbound and outbound phone services to support your business needs

How we can help

Sales Lead Generation

Make your sales team more productive with a pipeline of pre-qualified leads. We will work with your existing customer base or prospects file.

Follow Up Calls

More enquiries than you can handle? Let us follow up your web enquiries so you can quickly identify the people you need to be talking to. Automated dialling reduces mis-dials.

Customer Services

Need to free up valuable time? We’ll provide helpline support to handle calls and emails from your customers on your behalf.

Data Cleanse

Data out of date? Missing out on opportunites because you’re contacting the wrong companies? We can clean up your data to save you time and money to contact the right people first time.

Payments & Orders

Overwhelmed at peak times with orders? We offer PCI compliant payment processing and order taking throughout the year or when you need support at peak times.

Sales

Need help converting all of your enquiries and leads? We can provide a trained team of sales specialists who will work with you to support your sales activity. Please note that this service is set up bespoke to your requirements.

What our clients think

"Dawleys responsiveness to our changing requirements has always been excellent. They adapt and maintain excellent professionalism, whilst continuing to facilitate our response lead strategy. Their lead pre-qualification has always been to a very high standard."

Les Donnelly

Royal Mail

"Dawleys have worked with us on a number of projects over the last two years, providing inbound and outbound call centre services. They are extremely helpful, diligent, thorough, and flexible, effectively representing our brands when our internal resource requires augmentation."

Neil Hargreaves

RGL Management

Our Standard Opening Hours

Monday – Friday 9am -5pm

Saturday, Sunday & Public/Bank Holidays Closed

Weekend and other hours by special arrangement

Need additional resource to free up your time?

Check out our other support services.

Fulfilment

When you have outgrown your own operation or need expert help, use our cost-effective fulfilment solutions to store, pick, pack and ship your orders around the world.

Data Services

Increase your response rates with clean and accurate data. Use our data audit and cleaning services to build, maintain and manage one of your most valuable assets.

Mailing & Emails

Combine mailings and emails to build 1-to-1 relationships with your customers. Use our experience and expertise to create timely and effective communications.

Want more information?

To find out more about how Dawleys can help you save time and money, why not contact us for a chat?