Individual order picking
Personalised despatch notes
Range of couriers
Supply of packaging
Website API integration with our stock system
Postal and phone order processing
Payments in a PCI-DSS environment
Email order handling
B2B and B2C orders
Online stock system
Real-time stock management
Regular stock checks
Retail & promotional items
Account management team
Self serve reporting
ISO27001 Data Management
Combine our top tips with our range of award winning services to help you successfully run your online shop.
Dawleys are an award winning company who can provide you with expert eCommerce storage and fulfilment solutions.
There are a variety of eCommerce platforms available for you to build and manage your online shop. These platforms vary in range and complexity. Some of the most popular eCommerce platforms are Shopify, WooCommerce and Magento. Shopify is known as a SaaS (Software as a Service) and is a sophisticated cloud based, hosted solution. It’s relatively easy to set up which means you can quickly and cost effectively set up your online presence and, if you’re tech savvy, you may be able to do this yourself. There are also a range of website building sites that offer drag and drop features and built in shopping apps such as Wix, SquareSpace and GoDaddy which enable you to quickly build a site.
Once you’ve decided what you are going to sell online, managing a supply chain of your stock is key to your success. Too much stock and you could tie up too much money whereas not having enough stock will put off your hard won customers from doing business with you. You know what they say…every disappointed customer will tell 10 others about their disappointment. Now that face-to-face contact is more challenging, building customer loyalty is critical to your success. You can start to build confidence in your online store by having an excellent supply chain process. There are a several ways to approach this…
You will need a stock system to manager your stock. Platforms such as Shopify have their own inbuilt stock system. If you use a 3PL provider, for transparency and peace of mind, make sure they can provide you with online access to your stock.
Many 3PL companies will be able to link their stock system to your e-commerce platform and other sales outlets such as eBay and Amazon. This ensures that orders are received seamlessly, the stock counts stay synchronised across all outlets including face-to-face sales, if you have them, and you have full visibility of your stock availability and orders despatched.
Image from MintSoft
There is no one size fits all ecommerce shipping solution. Your shipping strategy will change and develop as your business grows and your market expands. This can impact upon your choice of packaging, size and weight of your packages to certain destinations, products that you can legally sell and trade tariffs incurred.
Initially, you will need to decide if you want to offer free shipping, charge a flat rate or charge real-time carrier rates. If you’re not sure, research what your competitors are doing. You’ll also need to decide if you want to offer next day or two day shipping, international shipping or offer an in-store pick up service.
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