Dawleys: Solutions to save you time and money

Fulfilment services

End-to-end services for your business

How we can help

Pick, Pack & Despatch

  • Individual order picking

  • Pack assembly

  • Personalised despatch notes

  • Returns handling

  • Range of couriers

  • Supply of packaging

Order Processing

  • Website API integration with our stock system

  • Postal and phone order processing

  • Payments in a PCI-DSS environment

  • Email order handling

  • B2B and B2C orders

Stock Management

  • Secure warehousing

  • Online stock system

  • Real-time stock management

  • Regular stock checks

  • Retail & promotional items

Quality Assured

  • Account management team

  • Self serve reporting

  • ISO9001 Quality

  • Management processes

  • ISO27001 Data Management

What our clients think

"We couldn't be more satisfied with our relationship. They have always acted with integrity and honesty. They are quick to respond to any query and insightful in helping us solve problems. The Dawleys team is the definition of professionality, we value our relationship highly."
Marco Pacifici
"Dawleys are a super-efficient warehouse and fulfilment partner offering great value, who we have been working with now for 2 years. They are always willing to go over and above in terms of service. They are extremely easy to communicate with and offer great account management."
Sam Hills
"Thanks to Dawleys, Breast Cancer Care customers receive the items they order from us quickly and with minimal fuss. Dawleys make a complex process straightforward, allowing us to concentrate on other aspects of the organisation."
Jason B
Breast Cancer Now

Running an online shop?

Combine our top tips with our range of award winning services to help you successfully run your online shop.

Dawleys are an award winning company who can provide you with expert eCommerce storage and fulfilment solutions.

Flexible solutions to help you run your eCommerce business

eCommerce platform

There are a variety of eCommerce platforms available for you to build and manage your online shop. These platforms vary in range and complexity. Some of the most popular eCommerce platforms are Shopify, WooCommerce and Magento. Shopify is known as a SaaS (Software as a Service) and is a sophisticated cloud based, hosted solution. It’s relatively easy to set up which means you can quickly and cost effectively set up your online presence and, if you’re tech savvy, you may be able to do this yourself. There are also a range of website building sites that offer drag and drop features and built in shopping apps such as Wix, SquareSpace and GoDaddy which enable you to quickly build a site.

Stock Management

Once you’ve decided what you are going to sell online, managing a supply chain of your stock is key to your success. Too much stock and you could tie up too much money whereas not having enough stock will put off your hard won customers from doing business with you. You know what they say…every disappointed customer will tell 10 others about their disappointment. Now that face-to-face contact is more challenging, building customer loyalty is critical to your success. You can start to build confidence in your online store by having an excellent supply chain process. There are a several ways to approach this…

  • Manage the storage & shipping yourself
  • Drop ship
  • Storage and fulfilment outsourcing by utilising a 3PL specialist such as Dawleys.

Stock System

You will need a stock system to manager your stock. Platforms such as Shopify have their own inbuilt stock system. If you use a 3PL provider, for transparency and peace of mind, make sure they can provide you with online access to your stock.

Many 3PL companies will be able to link their stock system to your e-commerce platform and other sales outlets such as eBay and Amazon. This ensures that orders are received seamlessly, the stock counts stay synchronised across all outlets including face-to-face sales, if you have them, and you have full visibility of your stock availability and orders despatched.

Image from MintSoft


There is no one size fits all ecommerce shipping solution. Your shipping strategy will change and develop as your business grows and your market expands. This can impact upon your choice of packaging, size and weight of your packages to certain destinations, products that you can legally sell and trade tariffs incurred.

Initially, you will need to decide if you want to offer free shipping, charge a flat rate or charge real-time carrier rates. If you’re not sure, research what your competitors are doing. You’ll also need to decide if you want to offer next day or two day shipping, international shipping or offer an in-store pick up service.

Need additional resource to free up your time?

Check out our other support services.

Contact Centre

Our trained teams professionally represent your brand and company handling general enquiries, helplines, sales, data collection, order taking, after-sales care & customer services.

Data Services

Increase your response rates with clean and accurate data. Use our data audit and cleaning services to build, maintain and manage one of your most valuable assets.

Mailing & Emails

Combine mailings and emails to build 1-to-1 relationships with your customers. Use our experience and expertise to create timely and effective communications.

Want more information?

To find out more about how Dawleys can help you save time and money, why not contact us for a chat?