Dawleys is a multi-channel response and fulfilment agency based in Ross-on-Wye with over 30 years’ experience in providing outsourced solutions in eCommerce Fulfilment, Contact Centre and Data Management services.
Why choose Dawleys?
At Dawleys, the thing we excel at is solving problems for our clients, and we’ve done it so well for decades that we’ve won awards recognising our excellent services and our ability to provide solutions for our many customers. Having offered our eCommerce fulfilment, contact centre and data management services to some impressively sized UK and international companies and household brands, we are fully equipped to handle anything our customers require in our fields of speciality. Our years of experience can give you peace of mind that you’re in the hands of the experts.
Taking the frustration out of your business operations
At Dawleys, we realise our clients put a lot of trust in us. As such, we are committed to ethical business practices and security and we carry all the relevant certifications to give you peace of mind that we have the expertise.
The stats speak for themselves
We are proud of our track record on behalf of our clients and the statistics prove the excellence of our services.
In the last 12 months
As a community-focused organisation Dawleys has a keen focus in fostering community spirit and development in Herefordshire. Our commitment to the region extends beyond our professional services, deeply embedding themselves in the heart of local community activities. An example of our community engagement is the proud sponsorship of Hereford FC with front-of-shirt sponsors for both the men’s and the newly formed women’s teams. Dawleys' actively participates in local community projects from supporting kid’s sports teams and lunch clubs for the elderly to larger community initiatives. One of the most joyous initiatives is Dawleys’ annual Christmas lights display which is a highlight of a Christmas drive-by for many in the local community. As a large local employer, Dawleys are keen to positively impact the local community. Read more about these things on our dedicated community page.
What our customers think
Dawleys responsiveness to our changing requirements has always been excellent. They adapt and maintain excellent professionalism, whilst continuing to facilitate our response lead strategy. Their lead pre-qualification has always been to a very high standard and this ensures quality leads.
We have been working with Dawleys for just around 2 years and we couldn't be more satisfied with our relationship. They have always acted with integrity and honesty. They are quick to respond to any query and insightful in helping us solve problems. The Dawleys team is the definition of professionality, we value our relationship highly.
Dawleys are a super-efficient warehouse and fulfilment partner offering great value, who we have been working with now for coming up to 2 years. They are always willing to go over and above in terms of service. They are extremely easy to communicate with and offer great account management.
We’ve been using Dawleys for our direct mailings for the past couple of years – they could not be more helpful. They print, pack and post our mailings saving us huge amounts of time and money; all we have to do is send our artwork and they do the rest. Nothing is too much for them and they are an absolute joy to work with – super helpful and friendly. I could not recommend them enough!
The dedication and professionalism at Dawleys ensured that our prospecting campaign was a success. It has been very useful to have this additional resource available to support our own team’s activities.
Dawleys have supported Texaco’s loyalty programme for over 20 years and I am constantly impressed with their levels of professionalism, attention to detail and customer care
Dawleys have worked with us on a number of projects over the last two years, providing inbound and outbound call centre services. We have found them to be extremely helpful, diligent, thorough, and flexible, effectively representing our brands at times when our internal resource requires augmentation.
Dawleys have exceeded our expectations and embrace our business goals, the way the project was run from the start was excellent. The new database they have produced is brilliant!
Thanks to Dawleys, Breast Cancer Care customers receive the items they order from us quickly and with minimal fuss. Dawleys make a complex process straightforward, allowing us to concentrate on other aspects of the organisation
Dawleys have created a bespoke package for us to support our new marketing strategy. Their advice and guidance has been really helpful and enabled us to explore new marketing avenues with the creation of a bespoke database and processing email communications
We are keen to keep customers updated with our most recent events and activities as well as offering useful advice and more.